20 Packer Ave, Industrial Epping, Cape Town, Western Cape, South Africa
Initial contact with the supplier:
Direct Buy Website
Type of product(s) being purchased:
Value of the Purchase Order when the incident occurred:
Under 1,000 USD
Destination market of order in question:
Type of Complaint(s):
Stage of relationship with the supplier at the time of the incident:
Wished to order a sample on 1 ton of the Rice to check the quality. Sent the money via money gram, and when the delivery was to take place, suddenly the moq was 5 tons and they wanted to have the payment for the rest before delivery. I cancelled the order and requested a friend to collect the money from the address given. When they got there it was totally a different business at the address in question.
Unfortunately due diligence of visiting the address before placing an order was not completed due to an accident on the highway and then the mechanical failure of the vehicle of the person who was to inspect the premises. The person calls himself Williams or Deon, or Paul but I think they are all the same person.
Make sure SOMEONE can visit the premises. Even on sample stage, verify credentials. Don’t believe the stories that they fear name copy or something like that.