Superred Electronics Limited
No.20, Jinghai West Rd., Shatou, Chang’an, Dongguan, Guangdong 523863, China Tel: 86-769-89 063 073 Fax: 86-769-81 550 707, , Dongguan, Guangdong, 523863, China
Initial contact with the supplier:
Type of product(s) being purchased:
Computer Cables and adapters
Value of the Purchase Order when the incident occurred:
Under 1,000 USD
Destination market of order in question:
Type of Complaint(s):
contract violations, scams & other unethical activities
Stage of relationship with the supplier at the time of the incident:
More than 10 orders had been placed with this supplier when the incident occured
The supplier sent the goods in poor packing to our Chinese forwarder in Guangzhou. This was despite our repeated instructions to the supplier to pack the cartons in gunny bags so that, even if the cartons broke, the goods would not be lost. They had assured us that they would follow the instructions. But they sent in a very basic packing. As a result the cartons broke in transit and the forwarder charged us 100 RMB for repacking. When we asked the supplier to pay the 100RMB charges to the forwarder, they clearly refused saying that no other customer asks for gunny bags. We said that if that was so, they should have informed us before shipping that they could not pack in gunny bags and we would have made an alternate arrangement. But, they did not listen and were even ready to stop business with us.
Always ask for photographs of the goods and packages before they are shipped.